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Complaints Policy of Net Services Inc Ltd
Net Services Inc Ltd views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the client that has made the complaint.

Please email us with full details of your complaint. complaints@netservices.co.uk

Our policy is:

To provide a fair complaints procedure which is clear and easy to use for anyone
wishing to make a complaint.

To publicise the existence of our complaints procedure so that people know how to
contact us to make a complaint.

To make sure everyone at Net Services Inc Ltd knows what to do if a complaint is
received.

To make sure all complaints are investigated fairly and in a timely way.
We will acknowledge your complaint within 48 hours via email giving to name of the person who will be dealing with the compliant. 

Ideally complainants should receive a definitive reply within 4 weeks. If this is not possible because for example, an investigation has not been fully completed, a progress report will be sent with an indication of when a full reply will be given.

To make sure that complaints are, wherever possible, resolved and that relationships are repaired.

To gather information which helps us to improve what we do.

We operate a support desk and actively encourage all our clients to use this service. www.nsisupport.co.uk You will receive conformation of your ticket and an unique id number to track your support request. We aim to solve most issue's within 3 working days.


If you're not happy with the initial outcome of your complaint and its regarding your .uk domain name, please feel free to escalate your issue to Nominet (the .uk registry) here:

http://www.nominet.org.uk/disputes/complaining-about-registrar/complaints-procedure

This services is for .uk domain extensions only.

Reporting abuse

If you have an abuse issue please send full details to abuse@netservices.co.uk so that we may investigate the issue. We aim to solve and stop abuse issue's within 24 hours.

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